Exchange policy

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from return for a refund, but we do offer an exchange policy for most items, provided they are returned in the same condition as they were shipped.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase without instructions.

In certain situations, only partial refunds are granted, if applicable.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at purpleshoshanafurs@yahoo.com , and we will give you the proper instructions.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then, you can contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've completed all of these steps and still have not received your refund, please contact us at purpleshoshanafurs@yahoo.com.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping
To return your product, we will be sure to provide you with the proper shipping instructions.

Please note that you will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

Depending on your location, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item valued at over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Under the refund policy, it should be stated that sale items are non-refundable and the sale is final. Additionally, a 15% restocking fee will be applied to returns. Custom orders are non-refundable as well.